At 3rd Planet, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, purchase our products, or use our services. We are dedicated to ensuring that your privacy is protected, and we adhere to the highest standards of data protection in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you make a purchase, register an account, or subscribe to our newsletter, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Payment information
- Phone number
Automatically Collected Information
When you visit our website, we may collect certain information automatically, including:
- IP address
- Browser type
- Operating system
- Device type
- Browsing behavior (pages viewed, time spent, clicks, etc.)
This information is collected using cookies and similar tracking technologies to enhance your browsing experience. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use your personal data to:
- Process your orders and provide customer support
- Manage your account and subscriptions
- Improve our website, products, and services
- Send you updates about new products, promotions, and company news
- Conduct market research and analysis
- Ensure our website’s security and detect fraud
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, shipping orders, managing customer data, or performing website analytics.
- Legal Requirements: We may disclose your information if required by law, court orders, or government regulations.
4. Data Security
We implement a variety of security measures to protect your personal information:
- Secure servers and encrypted payment gateways
- Firewalls and data encryption protocols
- Regular security audits and software updates
While we strive to protect your personal data, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
5. Your Data Rights
Under the GDPR and other applicable privacy laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to your personal information if it is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
- Right to Restrict Processing: You can ask us to limit how we use your personal data in certain situations.
- Right to Data Portability: You can request that we transfer your data to another organization.
- Right to Object: You have the right to object to the processing of your personal data for marketing or other purposes.
To exercise any of these rights, please contact us at privacy@3rdplanet.uk.
6. Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Processing orders
- Fulfilling legal, accounting, or reporting requirements
When your data is no longer needed, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze website traffic, and deliver personalized content. Cookies are small text files placed on your device when you visit our website. You can control cookie preferences by adjusting your browser settings.
For more detailed information on how we use cookies, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or external resources. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically to stay informed about how we protect your privacy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: privacy@3rdplanet.uk
